Question 1

What is Rishi Aayurveda?

Accepted Answer

Rishi Aayurveda is a comprehensive digital Ayurvedic ecosystem that connects customers with authentic Ayurvedic products, verified doctors, and trusted sellers. We are a multi-vendor marketplace dedicated to promoting holistic wellness through traditional Ayurvedic principles.

Question 2

How does Rishi Aayurveda work?

Accepted Answer

Rishi Aayurveda works as a bridge between customers, doctors, and sellers. Customers can browse and purchase authentic Ayurvedic products, book consultations with verified doctors, and sellers can list their products to reach a wider audience. The platform handles everything from secure payments to order delivery.

Question 3

Is Rishi Aayurveda free to use?

Accepted Answer

Yes, creating an account and browsing products on Rishi Aayurveda is completely free. We only charge a small commission on successful sales for sellers, and consultation fees are paid directly to the doctors. Customers pay only for the products or services they purchase.

Question 4

Do I need to be a doctor to use this platform?

Accepted Answer

Not at all! Rishi Aayurveda is for everyone — customers looking for authentic Ayurvedic products, patients seeking consultation, sellers wanting to grow their business, and doctors looking to connect with patients. We have dedicated sections for each user type.

Question 5

Is Rishi Aayurveda available on mobile?

Accepted Answer

Yes! Our platform is fully responsive and works seamlessly on all devices — desktops, tablets, and smartphones. You can access Rishi Aayurveda from any browser. We are also working on dedicated mobile apps for an even better experience.

Question 6

How do I create an account?

Accepted Answer

You can create an account by clicking the 'Sign Up' button on the top right corner of our website. Fill in your details — name, email, phone number, and password — and you're ready to start exploring Rishi Aayurveda.

Question 7

Can I have multiple roles (buyer, seller, doctor)?

Accepted Answer

Yes, you can have multiple roles! For example, you can be both a buyer and a seller, or a buyer and a doctor. Simply apply for the additional role through the respective application pages in your dashboard, and once approved, you can switch between roles easily.

Question 8

How do I update my profile information?

Accepted Answer

You can update your profile information by visiting the 'My Profile' page from the sidebar menu. Here you can edit your personal details, address, contact information, and even update your bank details for payouts.

Question 9

What if I forget my password?

Accepted Answer

If you forget your password, click on the 'Forgot Password' link on the login page. Enter your registered email address, and we will send you a password reset link. Follow the instructions in the email to set a new password.

Question 10

How do I delete my account?

Accepted Answer

To delete your account, please contact our support team at support@rishiaayurveda.com with your account details. We will process your request within 7 business days. Please note that some information may be retained for legal and regulatory compliance purposes.

Question 11

How do I search for products?

Accepted Answer

You can search for products using the search bar at the top of the page. Simply type the product name, category, or keyword you're looking for. You can also filter products by category, price range, and sort by relevance, price, or popularity.

Question 12

Are all products authentic?

Accepted Answer

Yes, we verify every product and seller on our platform. We have a strict quality assurance process that includes vendor verification, product authenticity checks, and ongoing monitoring of customer reviews. If you have any concerns about a product, please contact our support team.

Question 13

How do I place an order?

Accepted Answer

To place an order, browse the products, select the one you want, choose the size (if applicable), and click 'Add to Cart'. Review your cart, then proceed to checkout. Enter your shipping address, choose a payment method, and confirm your order.

Question 14

Can I cancel my order?

Accepted Answer

Yes, you can cancel your order within 24 hours of placing it, provided it has not been shipped yet. To cancel, go to 'My Orders', select the order, and click 'Cancel Order'. The refund will be processed within 3-5 business days.

Question 15

How do I track my order?

Accepted Answer

Once your order is shipped, we will send you a tracking number via email and SMS. You can also track your order by visiting 'My Orders' in your account dashboard and clicking on the 'Track Order' button for the specific order.

Question 16

Can I return a product?

Accepted Answer

Yes, we have a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 7 days of delivery. The product must be unused and in its original packaging. Please contact our support team to initiate a return.

Question 17

What if I receive a damaged product?

Accepted Answer

If you receive a damaged or defective product, please contact our support team immediately within 48 hours of delivery. Provide photos of the damaged product and your order details. We will arrange a replacement or issue a full refund.

Question 18

How do I book a consultation with a doctor?

Accepted Answer

Visit the 'Find a Doctor' page, browse through our list of verified Ayurvedic doctors, select the doctor you want to consult, choose a convenient time slot, and click 'Book Appointment'. You will receive a confirmation and a link to join the video consultation.

Question 19

What happens during a consultation?

Accepted Answer

During the consultation, the doctor will discuss your symptoms, medical history, and any health concerns you have. They may ask you questions to understand your condition better. Based on this, the doctor will provide a diagnosis and recommend treatment, including medicines, lifestyle changes, or further tests.

Question 20

How do I join the video consultation?

Accepted Answer

After booking an appointment, you will receive an email and SMS with a unique link to join the video consultation. Simply click the link at the scheduled time. No additional software is required — it works directly in your browser.

Question 21

Can I reschedule or cancel my appointment?

Accepted Answer

Yes, you can reschedule or cancel your appointment up to 2 hours before the scheduled time. Visit 'My Appointments' in your account, select the appointment, and click 'Reschedule' or 'Cancel'. Please note that frequent cancellations may affect your ability to book future appointments.

Question 22

What if I have a medical emergency?

Accepted Answer

Rishi Aayurveda is not an emergency medical service. If you have a medical emergency, please call your local emergency number (e.g., 108 in India) or visit the nearest hospital immediately. Our doctors are available for non-emergency consultations only.

Question 23

Are the doctors verified?

Accepted Answer

Yes, all doctors on our platform undergo a rigorous verification process. They must provide their medical degrees, certifications, and identification documents. We also verify their professional credentials and experience before approving them.

Question 24

How do I become a seller on Rishi Aayurveda?

Accepted Answer

To become a seller, go to the 'Become a Seller' page in your account. Fill in the application form with your business details, identification documents, and bank information. Our team will review your application and approve it within 3-5 business days.

Question 25

What are the fees for selling on Rishi Aayurveda?

Accepted Answer

We charge a competitive commission on each successful sale. The exact commission rate varies by product category and is clearly communicated during the onboarding process. There are no hidden fees — you only pay when you make a sale.

Question 26

How do I add products to my store?

Accepted Answer

Once you are approved as a seller, you can add products from your seller dashboard. Click on 'Add Product', fill in the product details — title, description, price, images, size variants, categories — and submit. The product will be reviewed before going live.

Question 27

How do I get paid for my sales?

Accepted Answer

Your sales proceeds are credited to your wallet on the platform. You can request a withdrawal at any time, provided you have a verified bank account or UPI linked to your profile. Withdrawals are processed within 2-3 business days.

Question 28

How do I manage orders as a seller?

Accepted Answer

You can manage all orders from your seller dashboard. Go to 'My Orders' to see new orders, update order status (e.g., confirm, ship, deliver), and communicate with buyers. We also send you email notifications for new orders.

Question 29

Can I offer discounts on my products?

Accepted Answer

Yes, you can offer discounts on your products. When adding or editing a product, you can set a discount percentage and the validity period. This is a great way to attract customers and boost sales.

Question 30

What payment methods are accepted?

Accepted Answer

We accept all major payment methods, including credit/debit cards (Visa, Mastercard, RuPay), UPI (Google Pay, PhonePe, Paytm), net banking, and digital wallets. All payments are processed through secure, PCI-compliant gateways.

Question 31

Is it safe to make payments on Rishi Aayurveda?

Accepted Answer

Absolutely! We use industry-standard encryption (SSL/TLS) and secure payment gateways to protect your payment information. Your card details are never stored on our servers — they are processed directly by our payment partners.

Question 32

How does the wallet work?

Accepted Answer

Your wallet on Rishi Aayurveda is a digital account where you can store funds. You can earn money from sales (as a seller) or doctor consultations, and use the balance to make purchases. You can also request to withdraw funds to your bank account.

Question 33

How do I request a withdrawal from my wallet?

Accepted Answer

To request a withdrawal, go to your 'Wallet' page, enter the amount you want to withdraw, and click 'Request Withdrawal'. The funds will be transferred to your registered bank account or UPI within 2-3 business days.

Question 34

Are there any withdrawal limits?

Accepted Answer

Yes, we have a minimum withdrawal amount of ₹100. There is no maximum limit, but large withdrawals may be subject to additional verification. Please ensure your bank details are correctly entered to avoid delays.

Question 35

What if my payment fails?

Accepted Answer

If your payment fails, don't worry — your card or account will not be charged. You can try again with a different payment method or contact your bank. If the amount was deducted but the transaction failed, we will automatically refund it within 3-5 business days.

Question 36

Is my personal information safe?

Accepted Answer

Yes, we take your privacy and security seriously. We use encryption, secure servers, and strict access controls to protect your data. We never share your personal information with third parties without your explicit consent, except as required by law.

Question 37

How do you handle my health information?

Accepted Answer

Your health information is treated with the highest level of confidentiality. It is shared only with the doctor you consult and is used solely to provide you with appropriate medical advice. We comply with all applicable data protection laws and medical confidentiality standards.

Question 38

Do you store my payment card details?

Accepted Answer

No, we never store your credit/debit card details on our servers. All payment information is processed directly by our PCI-compliant payment partners through secure, tokenized transactions.

Question 39

How can I protect my account?

Accepted Answer

To protect your account, use a strong, unique password and never share it with anyone. Enable two-factor authentication (2FA) if available. Always log out of your account when using a shared device. If you notice any suspicious activity, contact our support team immediately.

Question 40

What happens if there is a data breach?

Accepted Answer

In the unlikely event of a data breach, we will immediately notify all affected users and take necessary steps to mitigate the impact. We will also inform the relevant regulatory authorities as required by law.

Question 41

What are the delivery charges?

Accepted Answer

Delivery charges depend on your location, the weight of the package, and the shipping method chosen. We offer free shipping on orders above ₹500. The exact delivery charge will be displayed at checkout before you confirm your order.

Question 42

How long does delivery take?

Accepted Answer

Delivery times vary depending on your location and the product's availability. Typically, orders are delivered within 2 to 7 business days. We will send you tracking details once your order is shipped so you can monitor its progress.

Question 43

Do you deliver outside India?

Accepted Answer

Currently, we only deliver within India. We are working on expanding our delivery services internationally. Stay tuned for updates on our international shipping options.

Question 44

Can I change my delivery address after placing an order?

Accepted Answer

You can change your delivery address within 2 hours of placing the order by contacting our support team. After that, we cannot guarantee address changes as the order may have already been processed for shipping.

Question 45

What if I am not available to receive the delivery?

Accepted Answer

If you are not available, the delivery partner will attempt to contact you. If delivery is not possible after a few attempts, the order will be returned to the seller. A refund will be processed, but shipping charges may not be refundable.

Frequently Asked Questions

General Questions

Account & Profile

Products & Orders

Doctor Consultations

Seller & Partner Questions

Payments & Wallet

Privacy & Security

Delivery & Shipping

Still Have Questions?