Privacy Policy

Welcome to Rishi Aayurveda (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our platform, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

We may collect the following categories of personal information:

2.1 Personal Identification Information

• Full name
• Email address
• Phone number
• Postal address
• Date of birth
• Gender

2.2 Account Credentials

• Username and password
• Security questions and answers

2.3 Health Information

When you consult with doctors or purchase products, we may collect health-related information such as:

• Symptoms and medical history
• Medicines you are currently taking
• Lab results or diagnostic images (uploaded by you)
• Any other information you choose to share during consultations

2.4 Payment and Transaction Information

• Billing address
• Payment method details (credit/debit card, UPI, etc.)
• Order history and purchase details

2.5 Usage and Device Information

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Pages visited and time spent
• Referring URLs

We use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our services, including product sales, doctor consultations, and order fulfilment.
• Personalization: To customize your experience, recommend products, and tailor content to your preferences.
• Communication: To send you order confirmations, appointment reminders, updates, and promotional offers (you can opt out at any time).
• Security and Fraud Prevention: To detect, prevent, and address technical or security issues, fraud, and illegal activities.
• Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our users.
• Research and Analytics: To understand how users interact with our platform, improve our services, and develop new features.

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the basic functioning of our website (e.g., session management, authentication).
• Preference Cookies: Remember your settings and preferences (e.g., language, currency).
• Analytics Cookies: Help us understand how you use our website and improve its performance (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We engage trusted third‑party vendors to assist with payment processing, order fulfilment, email delivery, analytics, and customer support. These providers have access to your information only as necessary to perform their functions and are bound by confidentiality agreements.
• Healthcare Professionals: When you book a consultation, relevant health information is shared with the doctor to provide appropriate medical advice and care.
• Legal and Regulatory Compliance: We may disclose information if required by law, court order, or governmental request, or if we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to this Privacy Policy.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data transmission
• Firewall and intrusion detection systems
• Access controls and authentication protocols
• Regular security audits and vulnerability assessments
• Secure storage of sensitive data

While we strive to protect your information, no system is completely secure. We cannot guarantee the absolute security of your data, and you use our platform at your own risk.

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request that we correct any inaccurate or incomplete data.
• Right to Deletion: Request that we delete your personal data, subject to legal obligations.
• Right to Restriction: Request that we restrict the processing of your data.
• Right to Object: Object to certain processing activities, such as direct marketing.
• Right to Data Portability: Request a machine‑readable copy of your data for transfer to another service.

To exercise any of these rights, please contact us at support@rishiaayurveda.com. We will respond to your request within a reasonable timeframe, as required by applicable law.

Our platform is hosted in India. If you are accessing our services from outside India, your information may be transferred to and processed in India. We take appropriate measures to ensure that your data is treated securely and in accordance with this policy, using standard contractual clauses or other lawful mechanisms.

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete that information. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us.

Our website may contain links to third‑party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@rishiaayurveda.com
• Phone: +91-8769926869
• Address: Rishi Aayurveda, [Your Office Address]